FAQs
Frequently Asked Questions
- How can I have info about leasing opportunities at Sira Village?
- For leasing enquiries, please email enquiries@grandoutletbali.com with the subject line “Leasing.”
- What should I do if I lose or find a personal belonging at Sira Village?
- For Lost & Found assistance, please contact our Customer Support team at customersupport@siravillage.com or via WhatsApp at +62 823 3958 6658.
- Are pets allowed?
- Yes. Pets are welcome as long as they are kept on a leash and wear a pet diaper at all times.
- Is there an entrance fee?
- No. Admission to Sira Village is completely free.
- Can I bring luggage?
- Yes. Luggage is welcome, and lockers are available for rent.
- Is free Wi-Fi available?
- Yes. Complimentary Wi-Fi is available throughout Sira Village.
- Are wheelchairs available?
- Yes. Wheelchairs are available upon request. Please visit our Customer Service desk for assistance.
- Can I shop tax-free?
- Yes. Selected tenants under the MAP Group participate in a VAT Refund program for eligible international visitors. Terms and conditions apply.
- What payment methods are accepted?
- Our tenants accept Cash, QRIS, and Major Credit/Debit Cards